Draft for legal review before launch
Contact and Support
How to reach Essential Secure for account, billing, privacy, security, and concierge support.
Support email
For launch, customers should contact support@essentialsecure.co.uk for account, billing, privacy, security, and concierge questions.
Password reset recovery
If you reset your password and can sign in but still cannot open encrypted vault data, that is expected under the current zero-knowledge design. Save your Recovery Kit, keep it offline, and contact support with your account context. Do not send passwords, recovery phrases, or decrypted private files by email.
Security reports
Security concerns should include a clear description, affected URL or account context, and safe reproduction steps. Do not send passwords, recovery phrases, or decrypted private files.
Concierge tasks
Concierge support can help organise metadata and workflows, but staff must not ask for plaintext vault contents or private recovery secrets.
Review note
This support page is a draft placeholder and must be reviewed and approved before launch.