Draft for legal review before launch
Contact and Support
How to reach Essential Secure for account, billing, privacy, security, and concierge support.
Support email
For launch, customers should contact support@essentialsecure.co.uk for account, billing, privacy, security, and concierge questions.
Security reports
Security concerns should include a clear description, affected URL or account context, and safe reproduction steps. Do not send passwords, recovery phrases, or decrypted private files.
Concierge tasks
Concierge support can help organize metadata and workflows, but staff must not ask for plaintext vault contents or private recovery secrets.
Review note
This support page is a draft and should be reviewed before launch.