Support guidance
Support contact not yet published
A verified support channel, staffed hours, and response times have not yet been published. This page does not send messages or accept support requests.
Do not rely on this page for urgent help. No support request is created by visiting it.
Account recovery boundaries
Sign-in and vault access are separate
Resetting your sign-in password does not unlock encrypted files, passwords, or private emergency notes. Use your separate vault passphrase or your Recovery Kit. Essential Secure cannot bypass encryption if you lose both.
Keep secrets out of support messages
Do not send sign-in passwords, vault passphrases, Recovery Kits, or decrypted private files to an unverified contact.
If you document an issue, record a safe description and reproduction steps without including private contents. A verified reporting channel is still pending.